GENERAL
What is Smart Card Zone?
Smart Card Zone is a one-stop resource for smart cards and smart card customization services. It is owned and operated by Advanced Card Systems Limited.
MEMBERSHIP
Is membership required? What are the advantages of being a member?
No. You may still buy from Smart Card Zone without creating an account. However, membership enables you to track your purchase history using the website, and facilitate easier purchasing for other occasions.
Is there a fee to become a member of Smart Card Zone?
No. Membership is free.
How do I sign up as a member of Smart Card Zone?
To register, go to the registration page. Fill in your information and set a password. A verification email will be sent to you soon after. Kindly verify the email address then you can access your account.
PRIVACY
What will you do with my credit card and billing information?
These will be used to facilitate processing and delivery of your orders only. We will not rent, share, or sell any information to third parties.
What will you do with my email address?
Your email address will be used to send you copies of your order and purchase details. The information contained in such emails will be useful to you in case you need to send further inquiries, or track/cancel your orders. Email addresses will be disclosed to employees on a need-to-know basis only. We will not rent, share or sell your email information to third parties.
LOGIN INFORMATION
I forgot my password. What do I do?
You may request for your password to be sent to your email by going to the "Forgot your Password" page.
How do I change my email and/or password?
After logging in, you will be directed to the 'My Account Page." Click on the 'Change Email" or 'Change Password" tab, depending on the information you want to modify.
I never received the verification email. What do I do?
Kindly email us at [email protected] for the verification email.
ORDERING, TRACKING, AND CONFIRMATION
I filled an order, but I logged out before I was able to complete it/check it out. What do I do?
When you log back in, you will find a saved shopping cart with the details of your order. Simply click, 'reactivate this cart" to continue your shopping.
Where do I find more detailed information regarding the products?
If you have further inquiries, please feel free to email us at [email protected].
I need my cards to be customized. Can I order customized cards through your website?
Yes. However, you will still need to email us at [email protected] to relay your desired customizations, get a sample customized product, and receive information on rates.
PAYMENT AND WARRANTY
How do I pay for purchases via this website?
You may pay for purchases using PayPal. Please note that you may issue payments through PayPal even without creating a PayPal account. Simply click the 'Check Out" button on your shopping cart to initiate the payment process.
Is there a warranty period for products bought through this website? For how long?
Yes. We warrant goods for up to one (1) year from the date of delivery. We will not be responsible, however, for:
- Products damaged by any catastrophe, accident or from neglect, misuse, fault, or negligence by the customer or any third party
- Damage from customizations performed by anyone who is not affiliated with Smart Card Zone
- Out-of-warranty products
- Defaced/altered products (label alterations, serial number missing, serial number no longer discernible, serial number invalid, etc.)
- Products damaged by normal wear and tear, or during shipment
DELIVERY
How long will it take for my order to arrive?
Orders will be shipped within three (3) working days after receipt of payment. You may track the progress of your shipment through a tracking number that will be provided to you via email. Customers bear risks of goods being damaged during shipment. We are not responsible for delays on the part of the carrier.
Who bears the shipping costs for my order?
Shipping costs will be added to your bill. Freight charges will be indicated on your order summary. Please note that the Incoterms is FOB HK.
RETURN OF MERCHANDISE
Can I return or cancel my orders?
Yes. For order revision/cancellation, please contact us via [email protected] or via +852-2796-7873.
